Helpy Support: Carin

Carin is an Artificial Intelligence (AI) agent that can handle up to 80% of tier one requests without ever requiring human touch. She is infinitel...

To add your first bot, click on the “Bots” menu link in the admin. You will be prompted to configure the bot with the following:Name: This is the ...

Getting your bot live on your site requires adding a simple javascript snippet. The javascript loads asynchronously, meaning it can be placed in y...

Overview of MessagesMessages are the heart of Carin’s machine learning algorithm and allow her to interpret natural language. Messages can be gene...

Messages are the heart of Carin’s machine learning algorithm and allow her to interpret natural language. Messages can be generated from a number ...

OverviewLets's face it, even the best trained bots do not know how to respond to every single question. If your customer asks the bot something sh...

Teaching Carin everything she needs to know to be successful is no small task. You need to anticipate the kinds of questions customers are likely ...

Carin messages can be grouped into contextual buckets- or groupings of messages around similar themes. When creating messages, these themes are kn...