Customer Tickets

Overview of Tickets

TicketsIn this article, you will learn all about working with customer tickets and conversations in the Inbox in Helpy. Each "ticket" item represe...

Ticket Lifecycle

The heart of the Helpy admin dashboard is focused on helping you manage customer discussions, both private tickets, and public topics.  All discuss...

Working with Tickets

Working with TicketsIn the course of working with a ticket, you will no doubt need to make changes to the ticket, whether that is changing the auth...