Helpy SupportMarketplace and On-Premise VM
Pro Instance Management
Overview:Congratulations on installing your own private instance of Helpy Pro. This document contains important information on how to administer a...
Tuning your Helpy instance
Helpy Pro works by running a PUMA web server with multiple worker processes to handle web and api requests. To avoid overloading available resourc...
Install a SSL Certificate on your Pro Instance
This article describes how to install a SSL certificate on your Helpy Pro instance, using either Let's Encrypt (the easiest way to go) or using ano...
Configure Helpy Pro for SSO with OAuth
Helpy Pro can be configured to use Single Sign On (SSO) with several common OAuth providers: Google, Twitter and GitHub. Enabling SSO means your u...
Running Helpy on Google Cloud Platform
It is trivial to deploy a Helpy Instance on Google Cloud Platform (GCP) with the Helpy one-click image. This guide assumes you already have a work...
Running Helpy on AWS
It is trivial to deploy a Helpy Instance on AWS with the Helpy Community Edition or Helpy Pro Edition AMI. This guide assumes you already have a w...
Configuring SAML for Single Sign On (SSO)
Helpy Pro supports several strategies for SSO, which you can use to authenticate users against a central source, thus removing the need for them to...
How to use Helpy Pro with Azure Active Directory (AAD) for Single Sign On
Connecting your Helpy PRO instance to Microsoft Azure Active Directory (AAD) requires adding configuration to the Helpy instance(s) you are running...
Installing your own Helpy Pro Private Cloud or On-Premises instance
Overview:Helpy Pro makes it possible to run a single instance of Helpy on your own Private Cloud or On-Premises server. Installation is simple and...
How to install your license key
Installing your license key is easy, and instantly unlocks the agent seats and features you have paid for. If you are using a trial key, it will w...
Create and use a dedicated database server
A dedicated PostgreSQL instance or DBAAS is recommended for production use. You will need the connection settings for the next step. Some DBAAS s...
Using an external file store
Helpy has built-in support for configuring an external file store with environment variables. Any S3 compatible file storage can be used by setting...