Helpy SupportConfiguring your Helpy
Configuring your Helpy- Settings
Helpy includes a comprehensive settings panel, accessible via the avatar dropdown menu in the upper right corner. Choose "Settings.". Only admini...
Settings: General
The general settings panel allows you to configure the name, URL and other features of your Helpy. In addition, you can enable or disable major fu...
Settings: Customizing your Design
Helpy provides themes and design options to let you control the look and feel of your support site. To get started, access the system settings by ...
Setting up your Helpy installation to send and receive email
Helpy has the ability to receive email at your support email addresses and import the messages as tickets in the web interface. Whenever you or th...
Preventing SPAM emails from clogging up your ticketing
Having a public or easily guessable support email address means you may begin getting significant amounts of spam to your ticketing inbox. This is ...
Using a CNAME to change the domain of your Helpy
When you sign up for Helpy Cloud SaaS, we ask you to provide a name to be used for your Helpy site. This forms the first part of your URL- ie your...
Integrating with Gmail or Google Apps email
Your Helpy comes with an email address, 'support@yoursubdomain.helpy.io' You will need to forward your google apps email account to this address. ...