Configuring your Helpy

Configuring your Helpy- Settings

Helpy includes a comprehensive settings panel, accessible via the avatar dropdown menu in the upper right corner.  Choose "Settings.".  Only admini...

Settings: General

The general settings panel allows you to configure the name, URL and other features of your Helpy.  In addition, you can enable or disable major fu...

Settings: Customizing your Design

Helpy provides themes and design options to let you control the look and feel of your support site.  To get started, access the system settings by ...

Setting up your Helpy installation to send and receive email

Helpy has the ability to receive email at your support email addresses and import the messages as tickets in the web interface.  Whenever you or th...

Using a CNAME to change the domain of your Helpy

When you sign up for Helpy, we ask you to provide a name to be used for your Helpy site.  This forms the first part of your URL- ie yourcompany.hel...

Integrating with Gmail or Google Apps email

Your Helpy comes with an email address, 'support@yoursubdomain.helpy.io' You will need to forward your google apps email account to this address.  ...

Enabling LDAP for your account

Helpy has built in support for LDAP and Active Directory (AD) authentication. You can use this to create single sign on for your agents, users, or ...