Integrating with Gmail or Google Apps email

Your Helpy comes with an email address, 'support@yoursubdomain.helpy.io' You will need to forward your google apps email account to this address.  Helpy is already set up to handle incoming messages to this domain.

To forward your messages, follow these steps:

1. For the gmail/google apps account you wish to use to direct mail to Helpy, access the settings.  On Gmail, use the gear in the upper right corner and choose settings.  On Google inbox, you have to click 'Gmail' in the left menu/list of mailboxes first to access the old Gmail style settings dialogue, or possibly use 9x9 grid in the upper right to get to Gmail.


2. In the Gmail Settings, choose "Forwarding and POP/IMAP" from the top menu.  



3. Click on "Add a Forwarding Address" and enter 'support@yoursubdomain.helpy.io'


4. Google will send a confirmation message, which will appear as a private ticket in your Helpy in the "New" grouping.  


5. Open this message, and follow the instructions to confirm the forwarding.  We recommend entering the confirmation code into the gmail window.

6. You still have to "turn on forwarding" in the gmail settings.  Click on "Forwarding and POP/IMAP" and select "Forward a copy of incoming mail to" and indicate whether you wish to keep Gmail's copy.



6. Thats it, all inbound messages to your gmail/google apps address will appear in Helpy.




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