Using a CNAME to change the domain of your Helpy

When you sign up for Helpy, we ask you to provide a name to be used for your Helpy site.  This forms the first part of your URL- ie yourcompany.helpy.io.  Many people prefer to change this to use their own domain name, adopting a domain such as support.yourcompanydomain.com or help.yourcompanydomain.com.

Note- Helpy enforces HTTPS.  This means that your site will give a security warning when accessing the CNAME url, unless a certificate is set up for the site.  This requires a paid subscription.  Please contact us at hello at helpy.io once you have signed up for a paid account so we can set this up!

Doing this is easy if you have access to your domain DNS records, by creating what is known as a CNAME record.  When you create the CNAME record, you will point it to your new Helpy hostname address.  Lets say you wanted to create the above example of support.yourdomain.com, first create a new CNAME record, enter support as the name, and for hostname, enter yourcompany.helpy.io

Your record will look like this:

RECORD TYPE: CNAME
HOST: support
VALUE: yourcompany.helpy.io

Next, you will need to log in to your Helpy admin panel and tell us the domain of your Helpy site.  Access the the settings from the upper right, and on the General settings panel, type your new subdomain URL ‘https://support.yourdomain.com’





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