Using a CNAME to change the domain of your Helpy

When you sign up for Helpy, we ask you to provide a name to be used for your Helpy site.  This forms the first part of your URL- ie  Many people prefer to change this to use their own domain name, adopting a domain such as or

Note- Helpy enforces HTTPS.  This means that your site will give a security warning when accessing the CNAME url, unless a certificate is set up for the site.  This requires a paid subscription.  Please contact us at hello at once you have signed up for a paid account so we can set this up!

Doing this is easy if you have access to your domain DNS records, by creating what is known as a CNAME record.  When you create the CNAME record, you will point it to your new Helpy hostname address.  Lets say you wanted to create the above example of, first create a new CNAME record, enter support as the name, and for hostname, enter

Your record will look like this:

HOST: support

Next, you will need to log in to your Helpy admin panel and tell us the domain of your Helpy site.  Access the the settings from the upper right, and on the General settings panel, type your new subdomain URL ‘’


Sam Tuke

[Please move or delete if this is an inappropriate place for this question]

A knowlegebase can be a valuable content repository for SEO; rich in keywords, likely to be linked to, and potentially including many pages. If the knowlegebase is hosted on either a 3rd party site (e.g. or a subdomain of the business website using the method described on this page above, potentially SEO will suffer.

Is there a way to have the knowlegebase accessible via a customer site TLD (e.g. a subfolder, not subdomain)?

      Michael Siebert

      I didn't try it and I'm not associated with helpy at all, but what might work is that you could have a reverse proxy setting on your main webserver which proxies the requests from to, then set the site url appropriately in helpy. as seen above.

      Could work. Or not ;-)

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