Helpy SupportSelf Service Knowledgebase
Knowledgebase Overview
Helpy includes a knowledgebase that you can populate with frequently asked questions, documentation, how-to’s and more. Building a complete knowled...
Working with Knowledgebase Categories
Knowledgebase content is grouped into categories, meaning you will need to set up contextually relevant categories to help your users locate articl...
Managing content in the knowledgebase
The knowledgebase is made up of support content (documents and articles) that provide help for your product(s). Helpy provides a management interf...
How to set up a multilingual Helpy support knowledgebase
Helpy includes support for Multilingual help sites, and multilanguage knowledgebase articles. This page explains how to enable Helpy's internation...
Writing Common Replies
Common replies are pre-written replies to frequent inquiries, that can be used to make the job of replying to tickets or chats much easier. These ...
Moderating content comments
Sometimes you may receive an objectionable or spammy comment on on of your KB docs that allows commenting. You can edit or remove the comment by f...
Using Font Awesome or Custom Icons for Categories
Helpy includes an icon picker that uses the Glyphicon set. This is a fairly basic icon set that will work for most uses. However, you can use oth...