Self Service Knowledgebase

Knowledgebase Overview

Helpy includes a knowledgebase that you can populate with frequently asked questions, documentation, how-to’s and more. Building a complete knowled...

Working with Knowledgebase Categories

Knowledgebase content is grouped into categories, meaning you will need to set up contextually relevant categories to help your users locate articl...

Managing content in the knowledgebase

The knowledgebase is made up of support content (documents and articles) that provide help for your product(s).  Helpy provides a management interf...

How to set up a multilingual Helpy support knowledgebase

Helpy includes support for Multilingual help sites, and multilanguage knowledgebase articles.  This page explains how to enable Helpy's internation...

Writing Common Replies

Common replies are pre-written replies to frequent inquiries, that can be used to make your job much easier.  These replies are stored in the “Cont...

Moderating content comments

Sometimes you may receive an objectionable or spammy comment on on of your KB docs that allows commenting.  You can edit or remove the comment by f...