Helpy includes a knowledgebase that you can populate with frequently asked questions, documentation, how-to’s and more. Building a complete knowledgebase will significantly reduce the number of support inquiries and tickets your team will have to respond to.

The knowledgebase includes a full text search engine that automatically indexes your complete KB and makes finding answers very easy for users.  You can improve the visibility of your documents by providing a meta description and keywords for each document.

If you support customers in multiple languages, your Helpy can be set up to provide knowledgebase articles in the user’s native language.  You still have to provide the translations, but Helpy will match the locale to that of the users browser.

The knowledgebase divides articles into categories, which can alternatively be featured on the front page of your support portal.

- Working with Categories

- Managing content in the knowledge base

- Setting up a multilingual knowledge base

- Writing common replies (canned responses)

- Moderating article comments

- Using fontawesome or other icons for Categories