Mail to my local Helpy setup

Mark wrote...
Heey, Mark here, I'm having difficulties getting my mail to work.
I would like to mail my Helpy setup and the mail should be imported to a new ticket.
adding a new ticket works, mailing updates from a ticket to a customer works, but I can't get mails to be imported to a new ticket.

where am I missing something?
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      Mark replied...
      extra info: I'm using Imap and a SMTP from
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