Helpy SupportHelpy Cookbook
Add SLA Views
Using the "custom views" feature, it is possible to set up views to give you insight into which tickets have been unanswered the longest. When com...
Creating a custom autoresponder for when a ticket is received
It is reassuring to customers to receive confirmation that their issue has been received. One way to approach this is to send them an auto responde...
How to auto-assign new tickets
You can save time by letting Helpy automatically route and assign new customer tickets as they come in. This configuration makes use of the "Trigg...
How to create an internal, password protected helpcenter site
Depending on your business, you may want to prevent "just anyone" from accessing your knowledge base or creating a ticket through the web. Luckily...