Is it possible to configure SLA's in helpy ?

Bilu wrote...
How to configure SLA's for different priority tickets based on business hours and how to notify if a ticket is about to breach SLA. How to check how many tickets have breached SLA ?
Flag for Review
      Scott Miller replied...

      Hi Bilu-

      You can configure SLA violation ticket views (queues) but there is currently not a way to execute a trigger or action against tickets that are in violation.


      Flag for Review
          Scott Miller replied...

          Hi Bilu,

          Just wanted to follow up- we have just launched SLAs for our SaaS and on premise cloud editions. This lets you set business hours, conditions (group, priority) for the ticket, and escalation actions.


          Flag for Review