Helpy Support

Using Team Groups

Overview of the team groups feature

The groups feature lets you divide your support team into functional or topical sub teams and assign messages to those groups either manually or au...

Creating team groups

Creating and managing groupsIn the settings area you will also see a panel for managing groups. You can use this to add, change or remove groups. ...

Adding agents to team groups

Agents can be assigned to handle tickets in one, several or all team groups. To see which groups your support team has access to, visit the team c...

Assigning tickets to team groups

Next you will need to add tickets to groups.  There are several ways to do this, both manually and at the time of ticket creation.    Helpcenter fo...

Using groups to receive support email from multiple inboxes

One powerful feature of groups is to enable multiple inbound support email addresses.  This is accomplished by setting up a group for each email bo...