Triggers

Overview of Triggers

Triggers are automation rules that run when certain actions occur in the lifecycle of a ticket.  Helpy triggers allow you to add automation behavio...

Creating/Editing a Trigger

Creating/Editing a TriggerTriggers follow a pattern to identify when, where and what to do.  The ‘when’ is an event that has taken place in the lif...

External API/Webhook Triggers

Overview:Helpy includes the ability to integrate with external services using an event system called triggers.  With triggers, you can instruct Hel...