Helpy SupportTriggers
Overview of Triggers
Triggers are automation rules that run when certain actions occur in the lifecycle of a ticket. Helpy triggers allow you to add automation behavio...
Creating/Editing a Trigger
Creating/Editing a TriggerTriggers follow a pattern to identify when, where and what to do. The ‘when’ is an event that has taken place in the lif...
External API/Webhook Triggers
Overview:Helpy includes the ability to integrate with external services using an event system called triggers. With triggers, you can instruct Hel...