Helpy SupportUsers and Agents
Finding and Viewing Users
The Helpy admin panel gives you several ways to find or investigate the users of your system.Systemwide:Anywhere a user is referenced in the admin,...
Users and Agent Roles
Users of your Helpy can be one of several different roles: Browsers, Users, Editors, Agents and Admins. Read on to get a better understanding of t...
Agent Notifications
Agents and admins can choose receive email notifications of new tickets, replies and other events. This is particularly useful for low activity h...
Working with Users in Helpy
Users are the people in your Helpy, and are made up of both “customers” and your team (agents and admins). Customers create tickets, ask questions...