Users and Agents

Finding and Viewing Users

The Helpy admin panel gives you several ways to find or investigate the users of your system.Systemwide:Anywhere a user is referenced in the admin,...

Users and Agent Roles

Users of your Helpy can be one of several different roles: Browsers, Users, Editors, Agents and Admins.  Read on to get a better understanding of t...

Agent Notifications

Agents and admins can choose receive email notifications of new tickets and replies.  This is particularly useful for low activity help desks where...

Working with Users in Helpy

Users are the people in your Helpy, and are made up of both “customers” and your team (agents and admins). Customers create tickets, ask questions...