44 results found for your search "logs"

• How to create an internal, password protected helpcenter site
  Depending on your business, you may want to prevent "just anyone" from accessing your knowledge base or creating a ticket...
  
  
• General ticket settings
  The ticket settings panel gives access to a number of advanced ticket controls which customize how Helpy support ticketing and...
  
  
• Custom Ticket Form Builder
  Helpy allows you to build and customize any number of ticket creation forms, or use a standard “simple form” that...
  
  
• Helpy setup
  After following the exact tutorial you described. 504 Gateway Time-out Any help would be appreciated. Hi Jad, Sorry to hear...
  
  
• Admin demo is currently unavailable
  I'm trying to access http://demo.helpy.io/admin but I get: > We're sorry, but something went wrong. Hi Erland, Thanks for reaching...
  
  
• Setting Mailin as the Inbound Mail Service Provider crashes Helpy
  Hello, I've recently installed Helpy and while I was exploring the application, I set the Inbound Mail Service Provider to...
  
  
• Custom theme
  Hey, how can I design a custom theme without messing with Helpy codes? how can I change profile images, logos,...
  
  
• How can I upload images?
  I can't find an option to upload images in KB articles, nor can I upload images for things like favicon,...
  
  
• Split from #1809-Automatic email response on first email
  Our company would be happy to sponsor the development of being able to configure the autoresponse email contants via the...
  
  
• Import Users
  When attempting to import a group of users the import is successful, but I am not able to log in...
  
  
• How to fix: We're sorry, but something went wrong.
  I followed this tutorial: Installing Helpy on Ubuntu 16.04 using Passenger and Nginx https://github.com/helpyio/helpy/wiki/Installing-Helpy-on-Ubuntu-16.04-using-Passenger-and-Nginx And ended up with a page...
  
  
• Posfix
  We have an internal postfix server with no login, just ip address. Having trouble getting it setup to use email...
  
  
• Discussion on Care and feeding of your one-click image (OCI)
  The current instructions for setting up ssh access are "rsync --archive --chown=deploy:deploy ~/.ssh /home/deploy". While this may be OK for...
  
  
• Setting up your Helpy installation to send and receive email
  Helpy has the ability to receive email at your support email addresses and import the messages as tickets in the...
  
  
• Using a CNAME to change the domain of your Helpy
  When you sign up for Helpy Cloud SaaS, we ask you to provide a name to be used for your...
  
  
• Overview of Triggers
  Triggers are automation rules that run when certain actions occur in the lifecycle of a ticket.  Helpy triggers allow you...
  
  
• Adding agents to team groups
  Agents can be assigned...
  
  
• Importing Customers, Agents and other Users
  Importing Customers and UsersImporting...
  
  
• Enabling LDAP for your account
  Helpy has built in support for LDAP and Active Directory (AD) authentication. You can use this to create single sign...
  
  
• Data Processing Addendum