Setting chat availability

You can set the hours that chat is available. Outside of the configured hours, customers will still be able to initiate a chat session, but the unavailable message will be shown immediately. When your agents return on duty, their responses to these chat inquiries will be sent to the customer using the chat to email capability.

To enable chat hours, follow these steps:

1. Select your home timezone.

2. Switch the "set availability hours" preference on.  Leaving it off will result in your chat being available 24 hours a day, 7 days a week.

3. Set hours for each day, and use the enabled toggle to indicate whether or not hours are available at all that day.

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