How to close your account on Helpy

We're sorry to hear you wish to close your account. Doing this is easy, and can be done entirely through the admin UI. We will not close accounts based on email requests alone, due to security/privacy reasons. Please note:

  • You will lose access to your account immediately on termination
  • It can take a number of days to completely delete all data from you account. Our account termination policy is detailed in the Terms of Service.

How to request account closure:

  1. Log into Helpy as an Administrator. Only admins are permitted to request cancellation/closure.
  2. Navigate to the account and billing settings
  3. Scroll to the bottom, and you will see an option to request account closure.
  4. Provide any feedback you have and click "Close account."
  5. Your account will be closed immediately and you helpcenter destroyed according to our terms of service.

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